Privacy Policy

AW8 (Acewin8) is operated in Malaysia through AW8 Distribution (M) Sdn Bhd and is accessible at aw88.my. This Privacy Policy describes what personal data we collect, why we collect it, who receives it and what rights you hold. By creating an account or using any part of the platform, you agree to these practices.

1. Data We Collect

Account and Identity

• Full name, date of birth, nationality
• Phone number and email address
• Username and encrypted password
• MyKad (front and back) or passport – collected only during KYC verification

Financial

• Bank account and e-wallet identifiers for transactions
• Transaction history: amounts, dates, methods, reference numbers
• USDT TRC20 wallet addresses where cryptocurrency is used

Technical

• IP address, device type, operating system, browser version
• Session duration, pages visited, game activity logs
• AW8 app version for mobile users

Communication

• Live Chat and WhatsApp transcripts
• Email correspondence
• Marketing consent records

2. Why We Collect This Data

• Account operation: login sessions, balance management, game access
• Payment processing: deposits, withdrawals, fraud detection
• KYC verification: required under PAGCOR licence before first withdrawal
• Security: detecting suspicious logins and protecting accounts
• Customer support: resolving queries via Live Chat and WhatsApp
• Marketing: promotional notifications – consent-based only. Withdraw at any time
• Legal compliance: records required by PAGCOR licence

3. Legal Basis

• Contract: necessary to operate your account and deliver services
• Legal obligation: KYC and financial records required by PAGCOR licence
• Legitimate interests: fraud prevention, security, service improvement
• Consent: marketing and non-essential analytics cookies

4. Data Sharing

AW8 does not sell personal data. Sharing is limited to:

• Payment processors: EeziePay, Help2Pay, local banks for transaction processing
• KYC providers: identity verification services
• Game providers: Pragmatic Play, Evolution Gaming, Microgaming, JILI and others receive anonymised session data to run their games. Certified by BMM Testlabs and iTech Labs
• Technology partners: cloud and security infrastructure under contractual data protection obligations
• Regulatory authorities: PAGCOR and any competent authority where legally required

5. Cookies

• Essential: login sessions and security. Cannot be disabled without breaking core functionality
• Analytics: aggregate usage data to improve platform performance. Opt-out available
• Preference: language and display settings
• Marketing: effectiveness measurement. Require consent

6. Data Retention

• Active account data: held for the lifetime of your account
• Transaction records: minimum 5 years per PAGCOR requirements
• KYC documents: minimum 5 years after account closure
• Support communications: 2 years from last contact
• Marketing consent: until withdrawn

7. Security

• GoDaddy-verified SSL encryption on all data in transit
• AES-256 encryption on data stored on AW8 servers
• Role-based internal access controls
• Regular security testing

Data breach notification: if a breach poses material risk to player rights, AW8 will notify affected accounts within 72 hours of confirming the incident.

8. Your Rights

• Access: request all personal data AW8 holds about you
• Rectification: correct inaccurate data
• Erasure: request deletion, subject to PAGCOR retention requirements
• Portability: receive data in machine-readable format
• Object: opt out of marketing at any time
• Withdraw consent: for marketing and analytics cookies, effective immediately

Submit requests to [email protected]. We respond within 30 calendar days.

9. Minors

AW8 is strictly for players aged 18 and above. Accounts found to belong to under-18 users are closed and data deleted within 7 days. Report suspected underage accounts to [email protected].

10. Policy Changes

Material changes communicated by email and a platform notification at next login. Continued use after changes constitutes acceptance.

11. Contact

• Privacy: [email protected]
• Support: Live Chat on aw88.my, 24/7

Related: Responsible Gaming | AW8 Login | About AW8.